Financial

Deposits

• How do I make a deposit?
• Why did my deposit fail?
• Why was I charged for a failed deposit?
• What deposit methods can I use?
• When will my deposited funds become available?
• Why do you need my ID to make a deposit?

Withdrawals

• How long does it take to receive my payout?
• What withdrawal methods can I use?
• What are installments when I request a withdrawal?
• How do I request a withdrawal?
• How can I make a withdrawal via Bank Wire?
• When are my withdrawal funds removed from my balance?
• Can I cancel my withdrawal after requesting it?

MatchPay

• What is MatchPay?
• MatchPay Best Practices
• How do I deposit with MatchPay?
• How do I withdraw with MatchPay?
• How do I report a problem with a MatchPay trade?
• How do I create a MatchPay Account?
• Can I redeposit a MatchPay withdrawal?
• What are the benefits of MatchPay?

General

• Are there deposit/withdrawal limits?
• Are there deposit/withdrawal fees?
• Where is the Credit Card Verification Form?
• What is verified by Visa?
• How do I Validate my Credit Card information?
• How do I verify my Bank Account information?
• What currencies do you support?
• Do I need to enter my card details each time I make a deposit or withdrawal?
• What are my different balances?
• What will appear on my Credit Card statement?
• What is SafeKey by American Express?